在醫院工作的這幾年，深深體驗到『良好的溝通』是多麼重要的ㄧ件事

溝通，並不等同於『 我說 + 你聽』

有時候你會發現，明明自己很努力的想解釋 某件事 或 某個概念 給別人聽，但別人總是一臉茫然的看著你？

這時候就要想想自己是不是有其他地方可以改善？

什麼是好的溝通？主要有七個C

裏頭細項很多，甚至每個C裡面都還有另外的細節，因此我把重點放在其中的Clear & Concise

 

Reference:

  1. 高醫病人安全教育/TRM/溝通http://www.kmuh.org.tw/www/Administration/patient_safe/download/%E7%97%85%E4%BA%BA%E5%AE%89%E5%85%A8%E6%95%99%E8%82%B2/TRM/%E6%BA%9D%E9%80%9A.pdf

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